monday Dev

Sprint through every development phase

• Centralized ticketing

  Manage all service requests in one place with monday Service’s user-friendly ticketing system. Streamline workflows and ensure nothing slips through the cracks.

• Multi-channel support

  Connect with customers across email, chat, or portals. monday Service integrates seamlessly to unify communications for faster resolution.

• AI-driven automations

  Save time and reduce errors with AI-powered automations. Assign tickets, set priorities, and streamline resolutions automatically.

• Smart notifications

  monday Service isn’t just for IT. Support teams in HR, finance, marketing, and beyond can optimize workflows, resolve issues efficiently, and deliver exceptional service experiences. Centralize requests, track performance, and drive collaboration across departments.

• Optimize resources

  Monitor KPIs in real-time with dashboards tailored to your team’s goals. Identify trends, anticipate issues, and make data-driven decisions.

• SLA configurations

  Ensure accountability with SLA tracking and management tools. Meet deadlines and exceed expectations with every request.

• Learn from retrospectives

  Identify best practices by reflecting on past iterations. Turn lessons learned into actionable improvements for future sprints.

• Scale with flexibility

  Drive Agile principles at every level—from team epics to organizational goals—to foster sustainable and scalable development processes.

• Plan actionable sprints

  Break down your vision into clear, actionable sprints. Track effort vs. outcomes and align your team with one central workspace.

• Prioritize features customers love

  Identify high-value features with customer insights. Plan releases and build roadmaps that keep your team and stakeholders aligned.

• Maximize transparency

  Use Kanban views to visualize workflows and gain full transparency into your team’s tasks, ensuring maximum efficiency.