Customer portal

Bespoke customer portal

Customer portals are the best way to improve your customer experience while supporting your customer service team. A self-service portal lets customers access the data they need – any time, any place. It also lifts the limits on service availability, sparing customers hours of hold music. Instead, you give them exactly what they expect: the power to submit requests, make changes and purchase extra items and subscriptions at any time. Now that’s music to your ears. A bespoke portal not only makes your customers’ lives easier, but also takes the pressure off your team. Rather than wasting time changing addresses, they can provide more support for complex customer queries.

Customer portal software: choice overload

To build or to buy? Fundamentally, it’s a choice between flexibility versus speed and (more often than not) functionality versus budget. While standard software packages are a piece of cake to make, we know that one size does not fit all. So, how do we build individual software?

• Low-code: Reduce time to market with a visual builder
• High-code: Maximum control to address complex needs and deliver an award-winning user experience
• Best-of-breed: Combine multiple solutions to achieve the best outcome

Our multidisciplinary team works in sprints on each project. We gain insights from data, optimize on the go, and make sure your portal evolves in step with your users’ needs.